M-KOPA
58028
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M-KOPA

Challenge

Back in 2013, M-KOPA was the first company to commercialise pay-as-you-go solar systems for low-income consumers.  

The challenge back then was two-fold; how do we establish this new category and how do we help M-KOPA scale its customer base? 

The challenges evolved as the company scaled – they included building out the product offer, differentiation from emerging competitors and supporting organisational growth.

Our work

  • We advised M-KOPA for +7 years on a range of growth and reputation programmes.  
  • Long-term strategy to give a global voice and agency to low-income households in Africa, who are upgrading lives and livelihoods by through productive energy and technology assets.  
  • Built and managed the press office.  
  • Devised and managed a range of paid media campaigns and customer promotions.   
  • Trained the customer service team on digital customer service.  
  • Designed and implemented the crisis preparedness manual and planning. 

Impact 

  • Helped establish M-KOPA as one of Africa’s leading technology innovators. 
  • Attracting over 1 million customers and over US$200 million in investment.

Awards

  • 2019 Gold Shared Value Loeries  
  • 2016 Global Top 50 Campaign Sabre 
  • 2014 PRSK Media Campaign of the Year 
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